GENERAL INFO

 

ABOUT OUR WAX
Dessa's Homespun Scents offers handcrafted scented wax melts, created from a proprietary paraffin wax blend, combined with high quality fragrance oils, poured in a variety of colors. 

Our wax is soft enough to cut with a butter knife or wax cutter, yet hard enough to maintain and hold its shape. 

Every wax melt is poured in small batches (by me) in Beavercreek, OH.

 

ABOUT OUR PROCESS
Our shop operates on a PREORDER ONLY basis, and opens exclusively on scheduled release dates. Orders are accepted only while the preorder is open. Once the pre-order window closes, all orders are made, then shipped after the production period is complete.

 

PREORDERS
Details regarding website opening dates will be posted on the website in the PREORDER DETAILS page, as well as in our private Facebook group

Although we have an extensive Master Scent List, only a designated set of scents will be available to order during each opening. The designated scent list will change with each opening (based on season, polls/votes, requests, oil availability, etc.). 

 

TURN AROUND TIME (PROCESSING TIME)
The processing time for our preorders is 8 weeks. The 8 week window does not include the weekend of the preorder or shipping time.

 

CURE TIME
Choosing to cure your wax (allowing it to set and strengthen over time) is personal preference. Generally speaking, our wax formula has a very short cure time and is ready to melt upon receipt, however some scents may benefit from additional cure time, allowing the scent to strengthen further.

 

WAX MELTERS/WARMERS
Wax warmers do matter, and may impact your melting experience. Not all wax warmers are created equal. Although all warmers will melt wax, lower wattage warmers may not get hot enough to adequately "throw", or disperse the scent. Higher wattage warmers will produce a stronger scent throw for a shorter period of time, while the lower wattage warmers will produce a lighter scent throw for a longer period of time. 

Based on personal experience, our wax works best when melted in a 20 watt or higher electric hot plate style warmers, or a tea light warmer. Personal preference, and what works best in our home is a 24 watt hot plate warmer with a wide, round shallow bowl.

Air flow and warmer placement may also impact scent throw. For optimal scent performance, try moving your warmers to various locations, preferably away from ceiling fans and A/C vents if possible. 

The amount of wax added to the warmer may also impact your melting experience. For best performance, we suggest starting out with approximately .5 to .7 ounces, and go from there. If too much wax is added to the warmer, it may actually prohibit the wax from getting hot enough to disperse the scent. 

 

SHIPPING
Shipping is a flat rate of $10 for all orders regardless of order size. Orders will typically ship via USPS (includes tracking) by either Ground Advantage or Priority Mail, and occasionally via UPS, whichever shipping method is the most economical. The shipping provider and method will be at our discretion. 

Tracking information will be emailed to the email address provided during checkout once your order is packed and ready to go.

Shipping times are in accordance with the shipping provider, and the expected delivery date provided by the shipping provider is not guaranteed.

Customers are responsible for providing accurate shipping information during the checkout process, as that is the address your package will be shipped to. Please double check the information for accuracy prior to checking out. 

All orders are carefully packaged to prevent damage, however once your package is accepted by the post office or mail carrier, we have no control over how it is handled beyond that point.

We are not responsible for refunding or replacing lost, mis-delivered packages marked as "delivered" by the carrier, packages damaged in transit, and/or for stolen packages. USPS Ground Advantage or Priority Mail automatically includes $100 insurance. USPS can help you with lost and/or mis-delivered packages by using GPS coordinates to determine where your package was left, and they will attempt to retrieve the package. In the event that after 15 days, USPS deems it has lost your package, they will allow you to file a claim. We will work with you and provide the information needed to file your claim. 

We currently only ship to US mailing addresses.

 

COMBINING ORDERS
We will automatically combine multiple orders for you, as long as the order name and address matches. We do not have a combined order code, therefore you will need to pay shipping costs for each subsequent order up front, and we will refund the shipping costs for additional orders after your package(s) is packed up and shipped. 

 

LOCAL PICKUP
If you are local (Beavercreek, OH) and wish to make arrangements for porch pick up, please use the code LOCAL PICKUP to bypass shipping charges during the checkout process.

 

WEATHER CONDITIONS
Due to the nature of wax, it may soften and/or melt during transit. If this should occur, allow your wax to cool and harden. It will be perfectly functional for melting and use, and is not considered a damaged item.

 

CONCERNS
We take great pride in our products and want you to be happy with your order.

Scent and strength is personal and is very subjective, therefore returns/refunds will not be accepted if a scent/strength is not to your liking. Detailed scent descriptions are available for review. If you are unsure about a scent, please feel free to ask for additional information.

If you have other concerns with your order, please contact us and allow us to work with you and attempt to resolve the situation. Each situation will be handled on a case by case basis.

Refunds are only offered if an item has not yet been poured.

 

ABOUT ME
I started making wax in 2010 out of a passion for all things scented. I love crafting, creating, and a wonderful smelling home. I find that scented wax can impact mood through scent memory, and being able to enjoy a variety of different scents all year long is icing on the cake. After years of making wax for personal use, Dessa's Homespun Scents officially launched in 2014. This is a very small operation based out of my home in a dedicated wax workspace. 

 

JOIN US
Please join us in our Facebook Group where you can follow along for updates on our openings, find out about the newest products, learn about upcoming promotions, and join us for occasional giveaways. You can share reviews or photos of your favorite scents, post pictures of your orders, tell us what you are melting, post your haul videos, and discuss all things wax.